| Series | Example | System Version |
| NVR5000-EI Series | DHI-NVR5216-16P-EI | V4.000.0000000.2.R, Build Date: 28/09/2023 |
| Software | DH-DMSS-iOS | 1.99.610 Build Date: 2023-10-25 |
NB: The firmware version is based on the latest version when this document was created and may slightly differ from future versions, however, this will not affect any of the functionality.
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Step 1:
Ensure the email is bound and get the forget password QR code from the device output.
Step 2:
Log out of DMSS and click Tool Manager.
Step 3:
Scan the code by Device password management.
Step 4:
One email will be sent out including the code.
Step 5:
Apply the code to the NVR/XVR reset page.
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